Refund and Return Policy

Effective Date: January 2, 2025

Welcome to Labelciteino, your trusted destination for premium musical instruments and accessories. We aim to ensure your complete satisfaction with every purchase. This Refund and Return Policy outlines your rights and responsibilities when requesting a refund or return.

1. General Information

For inquiries or assistance with returns and refunds, please contact us:

Thank you for choosing Labelciteino! We are committed to providing excellent service.

2. Eligibility for Returns and Refunds

To qualify for a return or refund:

  • The item must be in its original condition: unused, undamaged, and in its original packaging.

  • The return request must be initiated within 30 days of the delivery date.

  • Proof of purchase (e.g., order confirmation or receipt) is required.

Non-Returnable Items:

  • Custom or personalized items

  • Gift cards

  • Digital products (e.g., downloadable music or software)

  • Clearance or final sale items

3. Return Process

Follow these steps to initiate a return:

  1. Contact us at info@labelciteino.com with your order number and reason for return.

  2. Our team will review your request and provide a Return Authorization (RA) number and return instructions.

  3. Package the item securely and include the RA number inside the package.

  4. Ship the item to the address provided in the return instructions.

Important Notes:

  • Returns sent without an RA number may not be processed.

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refund Policy

Refunds will be issued to the original payment method under the following conditions:

  • Once the returned item is received and inspected, we will process your refund within 7-10 business days.

  • Shipping fees are non-refundable unless the return is due to a defect or an error on our part.

  • Refunds may take additional time to appear on your account, depending on your bank or payment provider.

5. Exchanges

If you wish to exchange an item:

  • Follow the return process outlined above.

  • Specify the replacement item you would like in your return request.

  • If the replacement item has a different price, we will notify you of the adjustment and process the exchange accordingly.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at info@labelciteino.com with photos of the damage or defect and your order number.

  • We will assess the issue and offer a replacement, repair, or refund as appropriate.

7. Exceptions and Limitations

Labelciteino reserves the right to:

  • Deny returns or refunds for items that show signs of use, damage, or alterations.

  • Adjust refund amounts if items are returned in less than original condition.

  • Modify this policy as needed to ensure compliance with laws and company standards.

8. Updates to This Policy

We may update this Refund and Return Policy from time to time. Any changes will be posted on our website and will take effect immediately.

For the latest version, visit: Refund and Return Policy – Labelciteino