Sales Policy

Effective Date: January 2, 2025

Welcome to Labelciteino, your trusted brand for high-quality musical instruments and accessories. By shopping with us, you agree to the following sales policies, designed to ensure a smooth and transparent experience for all our customers.

1. General Information

For any questions, concerns, or support, please contact us:

Thank you for choosing Labelciteino! We are dedicated to providing exceptional service and products to inspire your musical journey.

2. Payment Methods

We accept the following payment options:

  • Credit/Debit Cards: Visa, MasterCard, American Express, Discover

  • Digital Payments: PayPal, Apple Pay, Google Pay

  • Bank Transfers: Available for larger purchases; please contact customer support for details

All transactions are processed securely. We do not store your payment information.

3. Pricing and Taxes

  • Prices displayed on our website are in USD and are subject to change without notice.

  • Applicable taxes, including sales tax, will be calculated at checkout based on your shipping location.

  • Discount codes must be applied at checkout and cannot be retroactively applied.

4. Shipping and Delivery

We offer worldwide shipping with the following options:

  • Standard Shipping: 5-7 business days

  • Express Shipping: 2-3 business days

  • International Shipping: Delivery times vary by location

Shipping fees are calculated at checkout. Orders over $200 qualify for free standard shipping within the United States.

Important Notes:

  • Please ensure your shipping address is accurate to avoid delays.

  • Once shipped, you will receive a tracking number via email.

5. Return and Exchange Policy

We stand by the quality of our products. If you are not satisfied with your purchase, you may return or exchange items under the following conditions:

  • Eligibility: Items must be returned within 30 days of delivery, unused, and in their original packaging.

  • Non-Returnable Items: Custom orders, digital downloads, and clearance items.

  • Process:

    1. Contact us at info@labelciteino.com with your order number.

    2. Our team will provide a return authorization and instructions.

    3. Once received and inspected, refunds will be issued to the original payment method within 7-10 business days.

Customers are responsible for return shipping costs unless the item arrived damaged or defective.

6. Warranty Policy

All Labelciteino products come with a one-year limited warranty against manufacturing defects. This warranty does not cover:

  • Normal wear and tear

  • Damage caused by misuse, accidents, or unauthorized repairs

For warranty claims, please contact our support team with proof of purchase and photos of the issue.

7. Customer Support

Our dedicated team is here to assist you:

8. Updates to This Policy

Labelciteino reserves the right to modify this sales policy at any time. Changes will be posted on our website and will become effective immediately.

For the latest version, visit: Sales Policy – Labelciteino

Thank you for choosing Labelciteino. We look forward to serving your musical needs!